Factory-Authorized Commercial Microwave Repair Since 1947
Minimize equipment downtime with fast, reliable commercial microwave repair.
Factory-authorized service for restaurants, fast food chains, and commercial kitchens across Lincoln, Omaha, and Council Bluffs. On-site repair with genuine OEM parts. Fully insured. Fast response times to keep your business running.
Call (402) 466-9090 Request ServiceCommercial Microwave Repair for Restaurants and Businesses
Metro TV & Audiotech has been servicing commercial kitchen equipment since 1947. Commercial microwaves are critical equipment in restaurants, fast food chains, convenience stores, and institutional kitchens. When a commercial microwave fails, it disrupts service, slows kitchen operations, and impacts revenue. Our priority is to minimize your equipment downtime by providing fast diagnosis, access to genuine OEM parts, and on-site repair at your location.
We provide factory-authorized commercial microwave repair for businesses across Lincoln, Omaha, Council Bluffs, Bellevue, Papillion, Grand Island, and surrounding areas in Nebraska and Iowa. Unlike residential microwave repair, commercial equipment requires specialized knowledge, commercial-grade replacement parts, and understanding of the demanding operating environment in commercial kitchens. Commercial microwaves are built to withstand continuous use throughout the day—heating hundreds of items per shift—and when they fail, the failure is typically related to high-use components like magnetrons, transformers, door switches, and control boards.
We service commercial microwaves for restaurants, fast food chains, convenience stores, hotels, hospitals, schools, and corporate cafeterias. Our commercial clients include Arby's, Taco John's, KFC, Don & Millie's, and numerous independent restaurants across Nebraska and Iowa. We are fully insured and carry all required liability coverage for commercial service work. We understand that equipment downtime costs you money, which is why we prioritize fast response times and keep high-use parts in stock whenever possible.
Commercial Microwave Brands We Service
We are factory-authorized to repair commercial microwaves from all major manufacturers. Factory authorization provides us with access to manufacturer diagnostic tools, service manuals, wiring diagrams, and genuine OEM replacement parts. Commercial microwave parts are not interchangeable—each manufacturer uses proprietary components that must be ordered directly from the manufacturer or from an authorized distributor.
Common Commercial Microwave Failures We Repair
Commercial microwaves experience different failure modes than residential microwaves. They operate at higher power levels (1000-2200 watts), cycle on and off hundreds of times per day, and run in hot, high-humidity environments. The most common failures are magnetron failure, transformer failure, door switch failure, control board failure, and cooling fan failure. We diagnose the specific failed component and replace only what is necessary—we do not replace entire assemblies unless required.
The magnetron generates the microwave energy that heats food. Magnetron failure is the most common commercial microwave issue. Symptoms include no heating, weak heating, or inconsistent heating. The microwave may run (lights on, turntable spinning), but food does not heat. This is caused by a failed magnetron, which has a finite lifespan measured in operating hours. Commercial magnetrons typically last 1,500 to 3,000 operating hours—longer in light-duty applications (coffee shops, convenience stores) and shorter in high-volume applications (fast food kitchens). We test the magnetron with specialized equipment and replace it with a genuine OEM part. Magnetrons for Amana Commercial, Sharp Commercial, and Panasonic Commercial microwaves are manufacturer-specific and must be ordered as OEM parts. See our manufacturer partnerships for commercial equipment.
The high-voltage transformer powers the magnetron. If the transformer fails, the magnetron does not receive power, and the microwave does not heat. Transformer failure is often caused by voltage spikes, overheating, or shorted components. Symptoms are similar to magnetron failure: the microwave runs, but food does not heat. We test the transformer output voltage and replace the transformer if it is outside the manufacturer specification. Transformers are heavy, high-voltage components that must be handled by trained technicians. We install genuine OEM transformers to ensure proper voltage output and long-term reliability.
Commercial microwaves have multiple door interlock switches that prevent the microwave from operating when the door is open. If one of these switches fails, the microwave will not start, or it will start and immediately shut off. Door switches fail due to repeated use—commercial microwaves are opened and closed hundreds of times per day. Door switch failure is a safety feature by design: if the door cannot reliably detect when it is closed, the microwave must not operate. We test each door switch individually and replace failed switches with OEM parts. Door switch replacement is a straightforward repair that typically restores full operation.
The control board processes input from the touchpad or dial and controls the microwave's operation (power level, time, start/stop). Control board failures can cause a variety of symptoms: unresponsive controls, incorrect power levels, incorrect timing, error codes on the display, or complete failure to start. Control boards fail due to power surges, moisture intrusion, or component wear. We replace the control board with a genuine OEM part programmed with the correct firmware for your specific microwave model. Control boards are model-specific and cannot be substituted with generic replacements.
Commercial microwaves have cooling fans that remove heat from the magnetron and transformer. If the cooling fan fails, the microwave overheats and shuts down as a safety precaution. The microwave may run for a few minutes and then shut off. Cooling fan failure is common in commercial kitchens where the ambient temperature is high and airflow is restricted by surrounding equipment. We test the cooling fan motor and replace it with an OEM part. Proper cooling is critical for commercial microwave longevity—a failed cooling fan, if not repaired, will cause premature magnetron and transformer failure.
The turntable motor rotates the glass tray to ensure even heating. If the turntable motor fails, the tray does not rotate, resulting in uneven heating. Turntable motor failure is less critical than other failures—the microwave still heats food—but it impacts food quality and customer satisfaction. Turntable motors fail due to repeated use or bearing wear. We replace the turntable motor with a genuine OEM part. In some high-volume commercial applications, turntable motors are considered wear items and are replaced on a preventive maintenance schedule.
Our diagnostic approach: We test components systematically using manufacturer diagnostic procedures. We measure high voltage at the magnetron, test continuity on door switches, test the control board, and verify cooling fan operation. We do not guess. We identify the failed component, order the genuine OEM part, and complete the repair. This saves you money and minimizes downtime. Request commercial service.
How Commercial Microwave Service Works
Commercial microwave service is different from residential service. We understand that equipment downtime impacts your business operations and revenue. We prioritize fast response times, availability of parts, and minimal disruption to your kitchen. For most commercial clients, we provide on-site service—we come to your location, diagnose the issue, and complete the repair on-site if parts are available. For complex repairs that require bench work, we may temporarily replace your microwave with a loaner unit while we complete the repair at our service center.
- Contact Us for Service Call (402) 466-9090 and provide your business name, location, microwave brand and model, and a description of the issue. If you are experiencing a service outage (microwave completely non-functional), we prioritize your call and dispatch a technician the same day or next business day, depending on availability and service area.
- On-Site Diagnosis A factory-trained technician arrives at your location with diagnostic tools and common replacement parts. We perform a full diagnostic assessment using manufacturer procedures. We test the magnetron, transformer, door switches, control board, cooling fan, and all electrical connections. We identify the specific failed component.
- Repair Estimate Provided We provide you with a detailed repair estimate. The estimate includes the cost of parts, labor, and any applicable trip charges. If your microwave is under warranty (manufacturer warranty or service contract), we coordinate with the warranty provider. If the part is in stock on our service vehicle, we can complete the repair immediately. If the part must be ordered, we provide an estimated turnaround time (typically 1-3 business days for most OEM parts).
- Parts Ordered (If Not in Stock) We order genuine OEM parts from the manufacturer or from an authorized distributor. For high-priority repairs, we can request expedited shipping. Most commercial microwave parts arrive within 1-3 business days. For older or discontinued models, parts may take longer. We keep you informed throughout the process.
- Repair Completed On-Site Once the part arrives, we schedule a return visit to complete the repair at your location. We install the replacement part, test the microwave under operating conditions, and verify proper operation. We test heating performance, verify door switches, and ensure the control board operates correctly. We do not leave until the microwave is fully operational.
- Post-Repair Support We provide a 30-day warranty on all parts and labor for commercial repairs (in addition to any manufacturer warranty on the replacement part). If you experience any issues with the repaired microwave within 30 days, we return at no additional charge. For clients with service contracts, post-repair support is included in the contract.
Typical response time: For service outages, we dispatch a technician within 24 hours (same day if possible). For non-critical repairs, we schedule service within 1-3 business days. We understand that commercial kitchen equipment downtime costs you money, which is why we prioritize fast response times. Call (402) 466-9090 to request service.
Service Contracts and Priority Service for Commercial Clients
For businesses that rely on commercial microwave equipment, we offer service contracts that provide priority service, discounted labor rates, and preventive maintenance. Service contracts are designed for restaurants, fast food chains, convenience stores, hotels, hospitals, and institutional kitchens that operate multiple commercial microwaves and cannot afford extended downtime.
Service contract clients receive priority dispatch. If your commercial microwave fails, we prioritize your call over non-contract clients and dispatch a technician the same day or next business day, depending on service area and technician availability. For multi-location businesses (fast food chains, convenience stores), we coordinate service across all locations to ensure consistent uptime.
Service contract clients receive discounted labor rates on all repair work. Labor rates are locked in for the contract period (typically one year), which protects you from rate increases. Parts are billed at cost plus a fixed markup, which is disclosed in the contract. Service contract clients also receive free trip charges for all service calls—you pay only for parts and labor, not for the technician's travel time.
Service contracts include scheduled preventive maintenance visits (typically quarterly or semi-annually). During preventive maintenance visits, we inspect the microwave, clean components, test door switches, verify proper operation, and identify potential issues before they cause downtime. Preventive maintenance extends the lifespan of commercial microwaves and reduces the frequency of unexpected failures. Many of our commercial clients report 30-50% fewer service calls after implementing preventive maintenance schedules.
For high-volume commercial clients, we can stock critical replacement parts (magnetrons, transformers, door switches) specific to your equipment. This ensures that when a failure occurs, we have the part on hand and can complete the repair immediately, without waiting for parts to be shipped. Parts stocking is included in service contracts for clients with multiple commercial microwaves.
Who should consider a service contract? If your business operates multiple commercial microwaves, if your kitchen serves more than 100 customers per day, or if equipment downtime impacts your revenue, a service contract provides peace of mind and cost savings. Service contracts are common in fast food chains, high-volume restaurants, convenience stores, hospitals, and institutional kitchens. Contact us to discuss service contract options.
Service contract pricing: Service contracts are customized based on the number of units, equipment age, service area, and desired response time. Contact us at (402) 466-9090 for a service contract quote. Most commercial clients see cost savings within the first year of the contract due to reduced downtime and discounted labor rates.
Why Businesses Choose Metro TV & Audiotech
Commercial kitchen equipment repair requires specialized knowledge, access to manufacturer parts, and understanding of the business impact of equipment downtime. We have been servicing commercial equipment since 1947—nearly 80 years of experience in the industry. Our commercial clients choose us because we prioritize uptime, provide transparent pricing, and use genuine OEM parts that protect warranty coverage and ensure long-term reliability.
We are factory-authorized to service commercial microwaves from Amana Commercial, Sharp Commercial, Panasonic Commercial, Menumaster, TurboChef, and all other major manufacturers. Factory authorization provides us with access to manufacturer diagnostic tools, service manuals, technical support, and genuine OEM parts. Independent repair shops do not have access to these resources and often use aftermarket or refurbished parts, which can void your warranty and result in premature failure. See our complete list of factory authorizations.
We carry full commercial liability insurance, workers' compensation insurance, and all required state and local licenses for commercial service work. Many businesses require proof of insurance before allowing vendors on-site—we provide certificates of insurance (COI) upon request. We are BBB accredited and maintain an A+ rating. Our technicians are factory-trained and undergo regular continuing education on new equipment models and diagnostic procedures.
We understand that commercial kitchen equipment downtime costs you money. For service contract clients, we prioritize same-day or next-day service. We stock high-use commercial microwave parts (magnetrons, transformers, door switches) for common models, which allows us to complete many repairs on the first visit without waiting for parts. For parts that must be ordered, we use expedited shipping whenever possible to minimize your downtime.
We provide detailed repair estimates before beginning work. The estimate includes parts, labor, and any applicable trip charges. There are no hidden fees. If we discover additional issues during the repair, we contact you before proceeding. For service contract clients, labor rates and trip charges are locked in for the contract period, which protects you from unexpected costs. We bill after the work is completed, and we accept all major business payment methods including net-30 terms for established commercial clients.
The bottom line: Commercial kitchen equipment repair is not the same as residential appliance repair. It requires specialized knowledge, access to commercial-grade parts, and understanding of the business impact of downtime. We have nearly 80 years of experience servicing commercial equipment, and we prioritize reliability, uptime, and business continuity. Call (402) 466-9090 to request commercial service.
Commercial Service Area: Lincoln, Omaha, Council Bluffs, and Beyond
We provide on-site commercial microwave repair across Lincoln, Omaha, Council Bluffs (Iowa), Bellevue, Papillion, Grand Island, and surrounding areas in Nebraska and Iowa. Our service area covers 200+ zip codes across eastern Nebraska and western Iowa. For businesses outside our primary service area, we can arrange service on a case-by-case basis, typically for multi-location clients or clients with service contracts.
Primary service area includes: Lincoln, Omaha, Council Bluffs (IA), Bellevue, Papillion, La Vista, Ralston, Gretna, Elkhorn, Waverly, Beatrice, Seward, Crete, York, Grand Island, Columbus, Fremont, Blair, Plattsmouth, Nebraska City, and surrounding communities.
Service for multi-location businesses: If your business operates multiple locations across Nebraska and Iowa, we can coordinate service across all locations. Many of our fast food chain clients have locations in Lincoln, Omaha, Grand Island, and smaller communities—we service all locations under a single service contract. This ensures consistent service quality, consistent pricing, and a single point of contact for all equipment issues. Contact us to discuss multi-location service.
Service area questions? If you are unsure whether we service your area, call us at (402) 466-9090. We cover a large geographic area and can often arrange service even if your location is outside our typical service area. For rural or remote locations, we may apply a distance-based trip charge, which is disclosed before dispatching a technician.