Factory-Authorized Appliance Service Since 1947
Expert appliance repair across 200+ zip codes in Nebraska and Iowa.
Factory-authorized service for all major brands. Samsung Elite Partner. Genuine OEM parts. In-home appointments with technicians who diagnose correctly the first time.
Call (402) 466-9090 How Warranty Service WorksIn-Home Appliance Repair Across Nebraska & Iowa
Metro TV & Audiotech provides in-home appliance repair service across more than 200 zip codes in Nebraska and Iowa. Our technicians come to your home, diagnose the issue on-site using manufacturer diagnostic tools, and complete repairs with genuine OEM parts. For many service calls—particularly for Samsung appliances—we can remotely diagnose the problem and pre-order parts before the first visit, reducing the number of trips required and getting your appliance back in service faster.
We serve residential customers across Lincoln, Omaha, Bellevue, Papillion, Council Bluffs (Iowa), and surrounding communities in eastern and central Nebraska. Each service call begins with a thorough diagnostic assessment. We don't guess. We use the same diagnostic software and technical documentation that the manufacturers provide to their authorized service centers. This level of access is not available to independent repair shops.
Where We Service Appliances
Lincoln and surrounding communities (685xx zip codes)
Omaha, Bellevue, Papillion, La Vista, Ralston, Elkhorn, Gretna (680xx, 681xx)
Council Bluffs and nearby Iowa communities (515xx)
Grand Island area (688xx)
Brands We Service
We are factory-authorized to repair appliances from all major brands. Factory authorization means the manufacturer has certified us to perform warranty repairs and provided us with direct access to technical resources, service bulletins, and genuine OEM replacement parts.
Why Factory-Authorized Service Matters
Not all appliance repair companies have the same level of access to manufacturer resources. Factory authorization is a certification that the manufacturer has granted to service providers who meet their standards for training, equipment, and parts sourcing. This certification comes with significant advantages for customers.
When a technician is factory-authorized, they have access to proprietary diagnostic software, detailed service manuals, wiring diagrams, and technical bulletins that are not available to the general public or to independent repair shops. This access allows for more accurate diagnosis and more reliable repairs. Independent shops often rely on generic repair guides, online forums, or trial-and-error troubleshooting. Authorized technicians work from the manufacturer's own engineering documentation.
Factory-authorized technicians have login credentials to manufacturer diagnostic systems. For Samsung, LG, and GE Appliances, this means access to service bulletins that document known issues, failure patterns, and recommended repair procedures for specific models. When a new issue is discovered in the field, the manufacturer issues a bulletin to authorized service centers. Independent shops do not receive these bulletins. See our factory partners.
We source replacement parts directly from the manufacturer or from manufacturer-authorized distributors. Aftermarket parts—generic replacements made by third-party companies—may fit your appliance and may even function for a period of time, but they are not engineered to the same specifications as OEM parts. Aftermarket parts are reverse-engineered copies. They have not been tested by the manufacturer and are not covered by the manufacturer's warranty. If an aftermarket part is installed in your appliance and it fails, or if it causes damage to other components, the manufacturer can void your warranty coverage entirely. Learn more about our OEM parts sourcing.
If your appliance is under warranty—whether a manufacturer's warranty or an extended warranty plan—using a factory-authorized service provider is typically required to maintain that coverage. Unauthorized repairs or the use of aftermarket parts can void your warranty. This means that if a subsequent failure occurs, even if it is unrelated to the unauthorized repair, the manufacturer may deny your claim. Factory-authorized service protects your warranty status. Learn how warranty service works.
The bottom line: Factory authorization is not just a marketing term. It is a verifiable certification that we have met the manufacturer's standards for technical training, diagnostic equipment, and parts sourcing. When your appliance is under warranty, we handle the claim process on your behalf. You pay nothing. The warranty provider covers parts and labor. Learn more about the warranty process.
Samsung Elite Partnership
Metro TV & Audiotech is a Samsung Elite Partner. This is the highest tier of Samsung's authorized service network in the United States. Elite Partnership status is not granted to all authorized service providers. It is reserved for companies that have demonstrated a high level of technical capability and service quality over an extended period of time.
In the 2010s, Samsung provided Metro TV & Audiotech with access to advanced training programs, proprietary diagnostic tools, and restricted technical systems that were previously unavailable to service providers. The goal was to create a network of elite service partners who could handle Samsung's increasingly complex appliances—appliances with Wi-Fi connectivity, app-based controls, and remote diagnostic capabilities. Most repair shops were not equipped to service these products. Samsung selected companies with proven track records for this elevated partnership.
As a Samsung Elite Partner, we are fully triage-capable for Samsung appliances. Triage capability means we can remotely diagnose issues before dispatching a technician to your home. When you contact us about a Samsung appliance, we ask you to text us photos of the model and serial number plate, a description of the problem, and any error codes displayed on the appliance. We enter this information into Samsung's diagnostic system. The system cross-references the error code with known issues for that specific model and provides a recommended repair procedure and parts list.
In many cases, we can identify the failed component and order the part before the first service visit. When the technician arrives at your home, the part is already on the truck. This reduces the number of visits required and minimizes the time your appliance is out of service. Standard authorized service providers do not have access to this level of diagnostic capability.
Why this matters: Samsung is one of the largest appliance manufacturers in the United States. Our Elite Partnership provides us with technical tools and priority parts access that other service providers—including other authorized Samsung servicers—do not have. This partnership was earned through decades of reliable service. Samsung does not invest in companies that have not proven themselves over time.
How the Appliance Repair Process Works
When you need appliance repair service, the process depends on whether your appliance is under warranty. If it is under warranty, your warranty provider will dispatch the service request to us. If it is not under warranty, you can contact us directly. Either way, the diagnostic and repair process is the same.
- Service Request Is Received If your appliance is under warranty, the warranty company sends us the service request electronically. This typically happens within one business day of your claim. If your appliance is not under warranty, you contact us directly at (402) 466-9090.
- Initial Diagnostic Triage We contact you to gather diagnostic information. For many appliances, we ask you to text us photos of the model and serial number plate, a description of the problem, and any error codes displayed. This information allows us to begin the diagnostic process before dispatching a technician.
- Technical Review and Parts Ordering Our technicians review the diagnostic information and cross-reference it with manufacturer service bulletins and technical documentation. If the issue can be identified remotely, we order the replacement part before scheduling the service appointment. This is particularly common for Samsung, LG, and GE appliances, where we have access to advanced diagnostic systems.
- Service Appointment Scheduled We schedule a confirmed appointment with you. We provide a specific time window—not an all-day window—and we confirm the appointment in advance. If we are running behind schedule, we call to let you know.
- On-Site Diagnosis and Repair The technician arrives at your home with the necessary tools and, in many cases, the replacement part. If further diagnosis is needed on-site, the technician performs it using manufacturer diagnostic tools. Once the failed component is identified, the part is installed and the appliance is tested to confirm proper operation.
- Testing and Completion Before leaving, the technician tests the appliance to ensure it is functioning correctly. For a washing machine, this means running a full cycle. For a refrigerator, this means confirming the compressor is running and the temperature is dropping. We do not leave until the appliance is working.
The advantage of remote triage: Most repair companies dispatch a technician to diagnose the problem on-site, then order parts, then schedule a second visit to install the parts. We order parts before the first visit whenever possible. This reduces the total number of visits and gets your appliance back in service faster. See our complete warranty service process.
Genuine OEM Parts — No Aftermarket Substitutes
We use only genuine OEM (Original Equipment Manufacturer) parts sourced directly from the manufacturer or from manufacturer-authorized distributors. We do not use aftermarket parts, universal fit parts, or remanufactured parts. This is a deliberate choice based on quality, reliability, and warranty protection.
Aftermarket parts are generic replacements manufactured by third-party companies. They are designed to fit a range of appliance models, but they are not engineered by the original manufacturer. Aftermarket parts are typically less expensive than OEM parts, which makes them attractive to some repair companies and some customers. However, there are significant risks associated with aftermarket parts.
First, aftermarket parts are not tested by the appliance manufacturer. The manufacturer designs each component to work within a specific system. A control board, for example, is not just a generic circuit board—it is calibrated to handle the voltage, current, and timing requirements of a specific appliance model. An aftermarket control board may function initially, but it may not handle these specifications correctly over time. When an aftermarket part fails prematurely or causes damage to other components, the cost of repair can far exceed the initial savings.
Second, using aftermarket parts voids your warranty. Appliance manufacturers explicitly require the use of OEM parts for warranty repairs. If an aftermarket part is installed in your appliance—even if the repair was unrelated to the original warranty claim—the manufacturer can deny all future warranty claims. This means that if a major component like a compressor fails later, you are responsible for the full cost of that repair, even if the compressor itself should have been covered under warranty.
We source OEM parts from Samsung, LG, GE Appliances, Maytag, KitchenAid, Electrolux, and all other brands we service. These parts are backed by the manufacturer's warranty. If a part fails within the warranty period, the manufacturer replaces it at no cost to you.
Quality Over Speed
We do not offer same-day service or 30-minute response times. Appliance repair requires proper diagnosis, and proper diagnosis takes time. We use diagnostic tools, service manuals, and technical documentation to identify the root cause of a failure—not just the symptom. A failed capacitor, for example, does not fail on its own. Something caused it to fail. Was it a voltage spike? A failing compressor drawing excessive current? A loose ground connection? We identify the underlying cause so that the repair is permanent, not temporary.
This approach takes longer than part-swapping. Part-swapping is a repair method in which the technician replaces the most likely failed component based on the symptom, without performing a full diagnostic assessment. If the symptom goes away, the repair is considered complete. If the symptom does not go away, the technician replaces another component. This method is faster in the short term, but it often results in multiple visits, unnecessary parts replacements, and recurring failures.
We measure voltage. We check resistance. We test components under load. We review service bulletins to see if the issue is a known failure pattern for the model. We take the time to get it right the first time. This is why our repairs last.
Our philosophy: Thoroughness is professionalism. A repair that lasts is worth more than a repair that is fast. We have been in business since 1947 because we prioritize quality over speed.
Pricing & Why We Prefer Warranty Work
Our pricing structure is transparent. There are no hidden fees, no surcharges, and no unexpected charges.
Diagnostic deductible: $42.90. This is not a separate service call fee. If you proceed with the repair, the $42.90 diagnostic deductible is subtracted from the total repair cost. You pay once, not twice. If your appliance is under warranty, there is no diagnostic fee. The warranty provider covers the diagnostic assessment as part of the claim.
If your appliance is covered by a manufacturer's warranty or an extended warranty plan that we service, you pay nothing for the repair. The warranty provider pays us directly for parts and labor. We handle the claim filing process on your behalf. You do not need to submit receipts, fill out forms, or follow up with the warranty company. We manage the entire process.
This is why we prefer warranty work. Warranty repairs protect the customer. You do not bear the financial risk of an expensive repair. If the same issue recurs after the repair, the warranty provider is responsible for covering the follow-up service—not you.
Out-of-warranty repairs. If your appliance is not under warranty, you are responsible for the cost of parts and labor. Appliance parts can be expensive. A refrigerator compressor can cost between $600 and $900. A washing machine control board can cost $300. A dishwasher pump assembly can cost $200. When the appliance is out of warranty, these costs come directly out of your pocket.
Before paying for an out-of-warranty repair, we recommend verifying that your appliance is truly not covered. Many customers do not realize they have coverage. The manufacturer's warranty may still be active. You may have purchased an extended warranty from the retailer when you bought the appliance. Your credit card may provide purchase protection or extended warranty coverage. Some homeowners insurance policies cover appliance failures. We are happy to help you check your coverage before you commit to paying for a repair out of pocket.
Our recommendation: Always file a warranty claim first, even if you are not certain the appliance is still covered. Let the warranty company confirm that the coverage has expired. Do not assume. We have seen customers pay for repairs out of pocket, only to discover later that they were covered under a warranty they had forgotten about. See which warranty companies we work with.
Nearly 80 Years in Lincoln, Nebraska
Metro TV & Audiotech was founded in 1947 by the Fiedler family. At that time, television was a new technology. American families were purchasing their first television sets—large wooden cabinets with small black-and-white screens and vacuum tubes. When a vacuum tube failed, Mr. Fiedler replaced it. When a tuner drifted out of alignment, he realigned it. Over time, the company built a reputation for reliable service in Lincoln.
The company changed ownership in the early 2000s but maintained its commitment to factory-authorized service and genuine parts. In the 2010s, Samsung elevated Metro TV & Audiotech to Elite Partner status, providing access to advanced training, proprietary diagnostic tools, and Samsung's restricted technical systems that were previously unavailable. Samsung does not grant Elite Partner status to every authorized service provider. This partnership was established because Metro TV & Audiotech had demonstrated reliability and technical competence over decades.
Today, we continue to operate as an independent, family-owned business. We are not part of a national chain. We are not tied to a retail operation. We do not sell appliances. We repair them. This independence allows us to focus entirely on service quality rather than sales targets or corporate quotas.
Nearly 80 years of continuous service in Lincoln, Nebraska.
Certified by Samsung, LG, GE, Electrolux, Maytag, and more.
We use only manufacturer-approved parts — never aftermarket.
Better Business Bureau accredited with a strong reputation in the community.