Frequently Asked
Answers, straight up.
Appointments, diagnostic fees, parts, warranty and where we work. Don't see yours? We're a phone call away.
Do I need an appointment?
Not for shop drop-offs. TV, audio and commercial microwave repairs are walk-in during shop hours — no appointment needed. In-home appliance repair is scheduled, so we set a convenient appointment window for those.
What does a diagnostic cost?
Shop drop-off diagnostics (TV, audio, commercial microwave) are $42.90. In-home appliance diagnostics are $149.08 in the Lincoln/Omaha area and $175.08 in the extended coverage area. The diagnostic fee is applied toward your repair if you choose to proceed.
Will I get an estimate before any work is done?
Yes. You always receive a written estimate covering parts and labor before any repair begins — nothing moves forward without your approval, so there are no surprise charges.
Do you use original manufacturer parts?
Yes. As a factory-authorized service center we repair with original manufacturer (OEM) parts and service documentation for the brands we carry — no aftermarket substitutes.
Do you offer in-home service for TVs and audio gear?
Appliances are our only in-home category. TVs, audio equipment and commercial microwaves are board-level repairs handled at our Lincoln shop as drop-offs.
How long does audio repair take?
Audio is our deepest specialty and stays in high demand, so turnaround typically runs one to three months. We'll give you a realistic timeframe when you drop off.
Is the repair covered by a warranty?
Out-of-pocket repairs are backed by a 30-day parts-and-labor warranty, covering defective OEM parts we installed and recurrence of the same issue due to our workmanship. Coverage on manufacturer-warranty or extended-plan repairs follows the terms of that plan.
Can you work with my home warranty or extended plan?
Yes — from in-home appliance claims to extended plans like SquareTrade, we can help put your coverage to work. Approvals and coverage are determined by your warranty provider.
What areas do you serve?
In-home appliance service reaches 200+ zip codes across Nebraska and western Iowa, including Lincoln, Omaha, Grand Island, Council Bluffs, Nebraska City, Ashland and Seward.
Where are you located and what are your hours?
We're at 1107 North Cotner Blvd, Lincoln, NE 68505, open Monday–Friday, 8:30 AM – 6:00 PM. Walk-ins are welcome during shop hours.
Something acting up? Let's take a look.
Call the shop or send a message — we'll figure out the next step with you: in-home appointment or shop drop-off.
